Lao Tour Pass Terms of Service

Article 1 (Purpose)

The purpose of these Terms is to set forth the conditions and procedures for using the Service provided by the Company, as well as the rights, obligations, responsibilities of the Company and users, and other necessary matters.

Article 2 (Definitions)

The terms used in these Terms shall have the following meanings:

1. “Service” means all services provided by the Company through the Lao Tour Pass web/app platform, including tourist site information, electronic ticket issuance, payment, ticket management, and QR-based admission verification linkage.
2. “User” means any member or non-member who uses the Service provided by the Company in accordance with these Terms.
3. “Member” means a person who provides personal information to the Company, creates an account, and continuously uses the Service.
4. “Non-member” means a person who uses part of the Service without registering as a member.
5. “Electronic Ticket” means a digital admission ticket issued by the Company within the Service (including, for example, a QR code or barcode).
6. “Tourist Site Operator” means an institution or business entity responsible for operating a tourist site covered by the Electronic Ticket or managing its admission.
7. “Payment Institution” means an entity that processes payments, including payment gateways (PG), financial institutions, card issuers, and electronic payment partners.

Article 3 (Posting and Effectiveness of the Terms)

1. The Company shall post the contents of these Terms on the Service interface (website/app) so that users can easily review them.
2. These Terms shall become effective from the time they are posted on the Service or otherwise notified to users.
3. The Company may amend these Terms in accordance with applicable laws or operational needs of the Service.

Article 4 (Membership Registration and Account Management)

1. Users may apply for membership registration in accordance with the procedures prescribed by the Company.

2. The Company may reject an application for membership registration or terminate the service agreement after registration in any of the following cases:

   • Where false information is provided or another person’s information is stolen or used without authorization
   • Where applicable laws or these Terms are violated
   • Where there is a significant risk of interfering with the operation of the Service
3. Members are responsible for managing their account information (ID, password, etc.) and shall not transfer, lend, or share such information with any third party.
4. If account theft or unauthorized use is suspected, the member must notify the Company immediately.

Article 5 (Description of the Service)

1. The main components of the Service provided by the Company are as follows:

   • Tourist site information search and guidance
   • Electronic ticket reservation/purchase
   • Payment processing and provision of receipts/transaction history
   • Electronic ticket issuance and QR code generation
   • Linkage with tourist site admission verification
   • Acceptance and processing of cancellation/refund requests (subject to applicable policies)
   • Customer support inquiries and notices
   • Other services provided by the Company through further development or partnerships
2. The Company may change the contents, operating methods, UI/functions of the Service as necessary.

Article 6 (Service Hours and Suspension)

1. In principle, the Service is provided 24 hours a day, 7 days a week, year-round.

2. However, all or part of the Service may be temporarily suspended in any of the following cases:

   • System inspection, maintenance, or updates
   • Network failures, server failures, or power outages
   • Failures in payment institutions’ or partner institutions’ systems
   • Force majeure events such as natural disasters or national emergencies
3. Where prior notice is possible, the Company shall provide advance notice; where unavoidable, notice may be provided afterward.

Article 7 (Purchase and Use of Electronic Tickets)

1. Users may purchase Electronic Tickets in accordance with the procedures provided by the Service.
2. Once an Electronic Ticket purchase is completed, the Company shall issue the Electronic Ticket (or confirmation information) to the user.
3. Electronic Tickets must be used in accordance with the conditions specified at the time of purchase (such as date of use, available hours, tourist site, number of persons, ticket type, etc.).
4. In principle, Electronic Tickets are for one-time use and shall be marked as used upon completion of admission verification.
5. If fraudulent use of an Electronic Ticket is confirmed, including forgery, alteration, unauthorized duplication, resale, or transfer, the Company or the Tourist Site Operator may take measures such as restriction of use, denial of refunds, or account restrictions.
6. Admission may be restricted if the QR code cannot be presented due to network conditions, device status, screen damage, user fault, or similar reasons, and the Company may provide an alternative verification procedure within a reasonable scope.

Article 8 (Payment and Settlement)

1. Payments within the Service shall be processed through payment methods and Payment Institutions designated by the Company.
2. Authentication, approval, limits, errors, and other matters arising during the payment process may vary depending on the policies and systems of the relevant Payment Institution.
3. The Company may not directly process payments itself, but may act as a provider of the Service and as an intermediary/linking party in transactions, and the detailed scope of responsibility related to payments shall be governed by the terms of the relevant Payment Institution and applicable laws.
4. Exchange rate application, cross-border payment fees, card issuer fees, and similar charges may be additionally incurred by users in accordance with the policies of Payment Institutions/card issuers.

Article 9 (Cancellation and Refunds)

1. Whether an Electronic Ticket may be cancelled or refunded may vary depending on the following:

   • Policies of the Tourist Site Operator
   • Ticket type (refundable/non-refundable, date-specific/open-date, etc.)
   • Whether the ticket has been used (whether admission verification has been completed)
   • Timing of the cancellation request
2. The cancellation/refund conditions posted on the purchase screen or in the individual product details shall prevail.
3. In principle, Electronic Tickets that have already been marked as used (admission verification completed) are non-refundable.
4. In cases of system failure, duplicate payment, or causes attributable to the Company, the Company shall support refund or reprocessing in accordance with applicable policies and laws.
5. The time required to complete a refund may vary depending on the payment method, Payment Institution, and financial institution policies.

Article 10 (User Obligations)

1. Users shall not engage in any of the following acts when using the Service:

   • Entering false information or stealing/using another person’s information without authorization
   • Unauthorized transfer, resale, or illegal trading of accounts or Electronic Tickets
   • Interfering with the normal operation of the Service or system (including hacking, abuse of automation, abnormal requests, etc.)
   • Infringing the rights of the Company, Tourist Site Operators, other users, or third parties (including intellectual property rights, personal information, reputation, etc.)
   • Acts contrary to applicable laws or public order and morals
   • Violating the conditions of use or notices provided by the Company
2. If a user violates this Article, the Company may take necessary measures, including restricting Service use, cancelling purchases, suspending accounts, and claiming damages.

Article 11 (Company Obligations)

1. The Company shall not engage in acts prohibited by applicable laws or these Terms and shall endeavor to provide the Service in a continuous and stable manner.
2. The Company shall establish, disclose, and comply with a Privacy Policy in order to protect users’ personal information.
3. If opinions or complaints raised by users are deemed legitimate, the Company shall endeavor to process them within a reasonable period.

Article 12 (Limitation of Liability)

1. The Company shall not be liable where it is unable to provide the Service due to force majeure events such as natural disasters, network failures, or system failures of partner institutions.
2. The Company shall not be liable for service disruptions caused by reasons attributable to the user.
3. The Company may limit its liability for damages arising from changes in operating hours, admission conditions, on-site policies, or facility conditions provided by Tourist Site Operators, unless caused by the Company’s willful misconduct or gross negligence.
4. The Company may limit its liability for damages caused by failures of Payment Institutions, telecommunications providers, app marketplaces, or third-party platforms, unless caused by the Company’s willful misconduct or gross negligence.
5. The Company may limit liability, to the extent permitted by applicable law, in relation to Service features provided free of charge.

Article 13 (Restriction of Service Use and Termination of Agreement)

1. If a user violates these Terms or applicable laws, the Company may restrict the user’s use of the Service after prior notice (or, in urgent cases, after-the-fact notice).
2. Users may request membership withdrawal at any time, and the Company shall process such request in accordance with applicable laws and the Privacy Policy.
3. Even after termination of the service agreement, rights and obligations within the scope necessary for already concluded transactions, legally required retention obligations, and dispute resolution may remain in effect.

Article 14 (Notices and Communications)

1. The Company may provide notices regarding service operation, policy changes, and service disruptions through methods such as in-Service notices, email, text messages, and push notifications.
2. Matters to be notified to all users may be substituted by an in-Service notice; provided, however, that the Company shall endeavor to provide individual notice for matters that materially affect users.

Article 15 (Governing Law and Dispute Resolution)

1. The interpretation and application of these Terms shall be governed by the laws of the Lao People’s Democratic Republic or the law of the jurisdiction designated by the Company.
2. If a dispute arises between the Company and a user in connection with the use of the Service, the parties shall first endeavor to resolve the dispute through good-faith consultation.
3. If the dispute cannot be resolved through consultation, it may be resolved through a court of competent jurisdiction or an arbitral institution in accordance with applicable laws.

Article 16 (Priority of Individual Policies)

With respect to matters such as purchase/cancellation/refund of Electronic Tickets, conditions for use of specific tourist sites, events/promotions, and payment methods, separate notices or individual policies within the Service (such as product details, refund rules, and promotion terms) may provide additional terms. If such terms conflict with these Terms, the individual policy may prevail to the extent specifically provided.